SMS Privacy Policy and Terms & Conditions Information:
SMS providers in the US, Puerto Rico, and Canada require that the initial message to an SMS recipient must include a link to reference the following assets from your company:
- Terms and conditions
- Privacy policy
- Information about how to get help
Senders are also required to provide the recipient with certain terms specific to the use of an SMS service. To simplify these requirements, many senders find it useful to have a single webpage that includes all relevant terms, information, and required links in one place—that way, only one link needs to be included in the initial message to the recipient.
This SMS Terms of Use Template includes relevant SMS terms and placeholders where you can insert links to your general terms and conditions, privacy policy, and help information. There will need to be a webpage on your website that will provide this information.
Below is an example of Policy and Terms & Conditions:
SMS Terms of use
[AMETHYST CONSULTING & TREATMENT SOLUTIONS] TEXT MESSAGING TERMS OF USE
By “Opting In” to or using a “Text Message Service” (as defined below) from [AMETHYST CONSULTING & TREATMENT SOLUTIONS], you accept these Terms & Conditions. [IF APPLICABLE: THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED BELOW.]
This agreement is between you and [AMETHYST CONSULTING & TREATMENT SOLUTIONS] or one of its affiliates. All references to “[AMETHYST CONSULTING & TREATMENT SOLUTIONS],” “we,” “our,” or “us” refer to [AMETHYST CONSULTING & TREATMENT SOLUTIONS], [2706 SAINT JUDE STREET, GREENSBORO NC 27405].
DEFINITIONS
“Opting In,” “Opt In,” and “Opt-In” refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages.
“Text Message Service” includes any arrangement or situation in which we send one or more messages addressed to your mobile phone number, including text messages (such as SMS, MMS, or successor protocols or technologies).
CONSENTING TO TEXT MESSAGING
By consenting to receive text messages from us, you agreed to these Text Messaging Terms and Conditions, as well as our PRIVACY POLIC incorporated herein by reference.
E-SIGN DISCLOSURE
By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP.
[AMETHYST CONSULTING & TREATMENT SOLUTIONS] TEXT MESSAGE SERVICE PRIVACY POLICY
We respect your privacy. We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but isn’t limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. Mobile information might be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Nonetheless, we reserve the right always to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. This Text Message Service Privacy Policy applies to your use of the Text Message Service and isn’t intended to modify our general [“Privacy Policy” OR RELEVANT NAME OF PRIVACY POLICY REFERENCED IN SECTION ABOVE], incorporated by reference above, which may govern the relationship between you and us in other contexts.
COSTS OF TEXT MESSAGES
We do not charge you for the messages you send and receive via this text message service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.
FREQUENCY OF TEXT MESSAGES
This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request).
OPTING OUT OF TEXT MESSAGES
If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. As a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you confirmation of your opt-out via text message.
CONTACT US
For support, [solutions@amethystcares.com ND, IF AVAILABLE, SUPPORT PAGE].
[BINDING ARBITRATION, CLASS ACTION WAIVER, AND SEVERABILITY CLAUSES, IF APPLICABLE]
Additional Information Needed with Examples:
Campaign Description:
This campaign allows Amethyst Consulting & Treatment Solutions employees to use Microsoft Teams to send and receive conversational SMS messages. This campaign is not used for marketing messages and is intended solely for person-to-person communication.
Call to Action:
When Amethyst Consulting & Treatment Solutions employees initiate a SMS person-to-person conversation, an opt-in message is sent to the receiver: {This message is sent from an employee of Amethyst Consulting & Treatment Solutions. Message frequency varies. For more info on our SMS service, reply HELP. To stop receiving messages from this number, reply STOP. Standard message and data rates may apply.}. After opt-in message sent, keywords like START, HELP, and STOP are monitored and enforced.
Opt-in Message:
This message is sent from an employee of Amethyst Consulting & Treatment Solutions. Message frequency varies. For more info on our SMS service, reply HELP. To stop receiving messages from this number, reply STOP. Standard message and data rates may apply.
Opt-out Message:
You have opted out of this conversational SMS service and will not receive further messages from this Amethyst Consulting & Treatment Solutions number. Reply START to resume. Message and data rates may apply.
Help Message:
For more info on SMS service for Amethyst Consulting & Treatment Solutions, please visit our website at amethystcares.com. To stop receiving messages from this number, reply STOP. Message and data rates may apply.